Frequently asked questions

Need help? Do you want to know more about our offers and services and the energy market in France? Check out our FAQ page to find the answers to your questions.

When can you change supplier ?

What information must I provide to subscribe to an electricity and/or gas offer ?

How is the change of supplier done ?

Is there a risk of being cut off from your electricity and/or gas supply when you change supplier ?

Is the quality of electricity and/or natural gas the same ?

What happens if there is a power cut ?

What is the difference between a power distributor and a power supplier ?

Who do I contact in the event of an emergency on my electricity or gas installation ?

Which customers does the end of the regulated tariffs concern ?

Is the distribution cost different with Iberdrola ?

How can I use my energy voucher to pay my bill ?

How to pay your bill by bank transfer ?

What is the fixed tariff ?

What is a bill adjustment ?

Why do I receive an estimated bill ?

How can I get an actual bill ?

Why should I read my meter ?

I need to move house. What information do you need to take care of this ? And how long beforehand ?