IBERDROLA strives to know the needs and expectations of its customers, and seeks to constantly improve their level of satisfaction and their loyalty to the company. IBERDROLA aims to provide the highest quality of service while complying with its regulatory obligations.
The commitments undertaken by IBERDROLA regarding the customer experience and ethical and environmental responsibility are far from being a mere statement of principles. They are applied every day by its employees and form part of the day-to-day management of the IBERDROLA Group in all its areas of activity.
A commitment to the development of clean energy and respect for the environment are among the most important aspects of IBERDROLA’s business model and twofactors that set our Group apart as one of the world’s leading companies in the 21st century.
IBERDROLA is committed to the best corporate governance practices, based on the principles of business ethics and transparency in all of the company’s fields of endeavour.
IBERDROLA acts to further the corporate interest, which is the common interest of all the shareholders of an independent corporation, in accordance with current legislation and corporate governance practices.
This practice does not rule out the consideration of the other legitimate public or private interests involved in any business activity.
IBERDROLA is a company that becomes involved in and learns from the cultural and social realities of the communities in which it operates.
Corporate governance and responsible behaviour by all those that make up IBERDROLA is one of the most important action guidelines of the IBERDROLA culture.
IBERDROLA’s commitment to attaining the growth and profitability targets spelled out in the company’s strategic plan is the way it will ensure the success of its corporate project and meet the expectations of all the stakeholders involved in the present and the future of IBERDROLA.
IBERDROLA strives to build a sense of belonging to an excellent company and ensure that everyone concerned feels an integral part of the project in which they are involved.
By engaging in an ongoing dialogue, IBERDROLA aspires to become a company that is capable of inspiring trust among all its stakeholders.
IBERDROLA strives to supply energy and carry out the Group’s other activities safely and reliably.
People’s safety at the company’s facilities, in the surrounding areas and at customers’ homes and businesses, and drafting and communicating the best practices in the area of safety and prevention to the entire Group are essential components of IBERDROLA’s processes.
