Are you already a customer? LOGIN or REGISTER
Social aid and pricing
If you are having difficulties paying your energy bills, depending on your situation, you may be eligible for state aid.
The energy voucher and the housing solidarity fund (FSL) allow low-income households to be financed, in part or in whole, for all of their energy expenses (water, gas, electricity bills) or even for home renovations.
See below the energy assistance for which you may be eligible.
Each year, from 1st of November to 31st of March, the State implements a winter break aimed at suspending eviction procedures for insecure tenants. This break also prohibits disconnection of gas, water and electricity due to unpaid bills.
If you are in this type of situation, we invite you to go to the service-public.fr website where you will find all the information about benefits for which you may be eligible.
The energy voucher is a grant enabling insecure households to pay all or part of their energy expenditure, or to carry out renovation work on their accommodation.
This nominal grant is sent to households that meet certain conditions with respect to their means. You do not need to do anything, if you are eligible the energy voucher is sent directly to your home.
For more information on the energy voucher, see: https://www.chequeenergie.gouv.fr/beneficiaire/eligibilite, or call
You don't have to take any particular steps to benefit from the energy voucher.
In 2019, the energy voucher's amount increased by ¤50 compared to 2018, and there are more beneficiaries compared to the previous year.
You can see the eligibility conditions here: https://www.chequeenergie.gouv.fr/beneficiaire/eligibilite
As a beneficiary of the energy voucher:
To exercise your rights with your energy supplier you can:
The Housing Solidarity Fund (FSL) allows people in insecure situations to receive help for expenses related to their housing (water, electricity, gas, rent). Each department has its own fund and establishes its own allocation rules. To find out if you are eligible for the Housing Solidarity Fund (FSL), go directly to your regional council's website.
For more information on the Housing Solidarity Fund (FSL), please contact 0 805 98 12 05 or see the public service website: https://www.service-public.fr/particuliers/vosdroits/F1334
The French Energy Code (Code de l'Energie): https://www.legifrance.gouv.fr/affichCode.do;jsessionid=99CECC777957B5BEC0DE584A6AEF885E.tplgfr24s_1?cidTexte=LEGITEXT000023983208&dateTexte=20190515
Unpaid bills (electricity or gas), what are the consequences?: https://www.service-public.fr/particuliers/vosdroits/F20055
In the event of disputes or payment difficulties: The site of the national energy ombudsman: https://www.energie-info.fr/ The Solidarity Housing Fund (FSL): https://www.service-public.fr/particuliers/vosdroits/F1334