Legal conditions for access and use

Who we are

IBERDROLA, S.A. has its registered business address at Plaza Euskadi 5, Bilbao (Bizkaia). For further information, please contact us by phone at 944151411 or e-mail at informacion@iberdrola.com.

IBERDROLA, S.A. is registered in the Companies Registry of Bizkaia in volume 17 of the Companies Book, folio 114, page 901 (currently BI-167-A), entry number 1, with Tax ID no. A-48010615. The company likewise appears on the Spanish National Markets and Competition Commission's Listing of Natural Gas Traders according to the section 80.2 of Act 34/1998 of 7 October of the Hydrocarbons Sector.

IBERDROLA CLIENTES, S.A.U., an Iberdrola Group company, has its registered business address at Plaza Euskadi 5, Bilbao (Bizkaia), and is registered in the Companies Registry of Bizkaia in volume 5448, folio 19, page BI 63981, entry number 1, with company tax ID number A-95758389. The company is also authorised to market electricity and natural gas by the Directorate General for Energy Policy and Mining of the Ministry of Industry, Energy and Tourism.


Codes of conduct

IBERDROLA is a member of Autocontrol (Association for Self-regulation of Commercial Communication) and adheres to the Advertising Code of Conduct and the Code of Ethics for E-commerce and Interactive Advertising approved by that Association, which are available on its website www.autocontrol.es.

IBERDROLA and our employees are accountable to the internal rules on Corporate Governance and Code of Ethics, which, together with the information relating to compliance thereof, are available to the users on the website www.iberdrola.com.



IBERDROLA provides access to the website www.iberdrola.fr under the following conditions of use:

Access and users

Access to the website www.iberdrola.fr is granted to whomever does so under the condition of USER on express, full and unlimited acceptance by the USER of all these CONDITIONS OF USE, without prejudice to the specific conditions that may need to be applied in the event that a USER as a legal entity wishes to sign up for any of the goods and services on offer.

The Portal service is offered free of charge.

When a USER is required to provide personal details to be able to access any of the specific services, the provisions set forth in the chapter on Security and Protection of Personal Data shall apply to the collection and processing of such personal details.



In order to improve the features offered on the website, IBERDROLA reserves the right to modify, expand or temporarily discontinue the display, configuration, technical specifications, content and services on the website at any time, unilaterally and without prior notice.

It also reserves the right to amend these conditions of use or any other specific conditions contained on the website www.iberdrola.com at any time. Users will nevertheless be notified of such changes by corresponding notices on the website.



At IBERDROLA, one of our prime objectives is to ensure that everyone, regardless of disabilities, age or the type of technology used, can access our corporate website without issues.

Based on this commitment, the IBERDROLA website has been developed according to the Web Content Accessibility Guidelines 2.0 established by the W3C (World Wide Web Consortium). For further information on the accessibility criteria for the portal www.iberdrola.com, please refer to the Accessibility section.



IBERDROLA guarantees that all the content and services offered on www.iberdrola.fr respect the principle of human dignity, the principle of non-discrimination on the grounds of race, gender, religion, opinion, nationality, disability or any other personal and social circumstance; as well as the principle of youth and child protection.


Conditions of use

The USER undertakes to make proper use of the content and services on www.iberdrola.fr, which may never be used for illegal activities or actions which may be contrary to public order, national defence or public health. Any use by the USER of the content and services must respect the principles stated in the paragraph above.

The USER is expressly authorised to display all the information contained on the website, as well as to make private copies of such information on the USER's computer systems so long as such content is for the USER's exclusive use and not transferred subsequently to third parties.


Intellectual and industrial property

The intellectual and industrial property rights to the content of the pages on the website www.iberdrola.fr, their graphic design and computer codes, as well as the trade names, trademarks and distinctive signs that appear therein, are owned by IBERDROLA, unless otherwise stated.

Any reproduction, distribution, commercialisation or transformation of the content without express authorisation by the right holders constitutes an infringement of the intellectual and industrial property rights protected by Law.

IBERDROLA may initiate any administrative, civil or criminal proceedings if the USER infringes any of these rights.


Exclusion of guarantees and responsibilities

Access to and use of www.iberdrola.fr will be done at the sole and exclusive liability of the USER.

IBERDROLA is not liable for the accuracy, veracity and validity of any information not prepared by the Company and whose content belongs to third-party information sources unrelated to the Company. In this regard, IBERDROLA shall only be liable for its own services and directly created content, identified by its Copyright as a trademark or intellectual or industrial property of IBERDROLA.

IBERDROLA neither guarantees nor assumes liability for damages of any kind arising from the following circumstances:

1. Lack of continuity in the operation of www.iberdrola.fr or malfunctioning of the pages on the website.2 Lack of usefulness, appropriateness or validity of the services and content offered on www.iberdrola.fr in relation to the USER's results and expectations.3 Existence of viruses or programmes on the USER's computer or presence of viruses in the services provided by third parties through www.iberdrola.fr.4 Knowledge by unauthorised third parties of the type, conditions, characteristics and circumstances of the USER's access to and use of the website and the information and services therein.5. Under no circumstances whatsoever, including negligence, loss of business, loss of use, loss of profits or loss of data, or for indirect, secondary, special or consequential damages resulting from access to or use of the services offered on the website, or otherwise included within its scope.


Use of cookies

www.iberdrola.fr uses proprietary and third-party cookies to facilitate webpage browsing and secure greater effectiveness and personalisation of the services offered to USERS. For further information on their use, please check the section on Cookies policy.


Translation into English

All information and documentation available on the English version of this website is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original French version, the latter shall take precedence.


Jurisdiction and applicable legislation

These Terms and Conditions of Use shall be governed under Spanish legislation.

In the event of any discrepancy or conflict in connection with the interpretation or application of these Conditions of Use or the website's content, in general, IBERDROLA and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the USER's place of residence. In the case of USERS resident outside of France, IBERDROLA and the USER expressly waive any other venue and submit to the jurisdiction of the courts of justice of the city of Bilbao.



Privacy policy

The personal data provided to www.iberdrola.fr are protected under the pertinent Spanish legislation currently in force. The data are provided freely and voluntarily, and must be accurate and truthful.

At IBERDROLA CLIENTES, S.A.U., we implement all necessary measures to ensure the security and confidentiality of all data under our safekeeping at all times.

The data that users provide will be kept in the files of IBERDROLA CLIENTES, S.A.U., domiciled at Plaza Euskadi 5, 48011 Bilbao, for the purpose of managing requests.

Should the request include personal data relating to natural persons other than the individual making the request, the USER must inform them of the content of this clause prior to their inclusion in accordance with article 5.4 of the Personal Data Protection Act (Law 15/1999).

As provided for under the Personal Data Protection Act (Law 15/1999), Users may exercise the right to access, change, oppose and cancel personal data at any time by sending a letter addressed to the Oficina del Cliente, Apartado de Correos nº 1732, 28080 Madrid, or e-mail to Oficina_cliente_DICOM@iberdrola.es, stating, where pertinent, the contract data, identifying particulars, address and a copy of a valid identity document.

www.iberdrola.fr provides the possibility to request information and offers related to the supply of electricity and gas. The data provided through www.iberdrola.fr will be incorporated to the aforementioned file.


Consent for the use of electronic means in communications between clients and users

At Iberdrola, we want to guarantee that all business-related communications with our customers comply with legislation currently in force.

Therefore, in accordance with the Information Society Service and E-Commerce Act (Law 34/2002) and the General Telecommunications Act (Law 9/2014 of 9 May), we hereby inform you that Iberdrola may send information via electronic means about own or third-party products and services, whether energy-related or not, relating to the home, entertainment activities, telecommunications and financial services only when the USER has expressly authorised us to do so by providing data.

You may revoke this authorisation at any time by contacting Lssi@iberdrola.es or through the link enabled for this purpose in the commercial communications you receive.


Security measures

Access to the transactional pages through which the www.iberdrola.fr USER signs up for IBERDROLA products or services takes place in a secure environment. To confirm that you are at a website belonging to our Company, check that the words IBERDROLA appear in the upper status line. You can also check that you are in a secure environment by looking at the URL address shown in properties (clicking the right mouse button). The URL address begins with https", where the "s" shows that the contents are offered by a secure server.



The website www.iberdrola.fr could provide links to other websites or content owned by third parties. The sole purpose of such links is to provide the USER with the opportunity to glean further information from these links. IBERDROLA will not be held liable for any results that access to such links may have for the USER.

The USER, and in general any natural person or legal entity intending to establish any technical link device between its website and the website www.iberdrola.fr must secure prior written authorisation to do so from IBERDROLA. The establishment of the link does not imply the existence of a relationship between IBERDROLA and the owner of the website with which the link is established, or the acceptance or approval by IBERDROLA of its content or services.

© 2016 Iberdrola, S.A. All rights reserved.